Frequently Asked Questions

What? Why? How? Where? When?

Hopefully we will answer all these questions and more in our FAQ.

You can buy Skoogs online, by telephone, email or by post.  To order online, please visit our online shop. To order by telephone, give us a call on +44 (0) 131 554 2838 for more information. To place your order by email please email a digital copy of your purchase order to orders@skoogmusic.com.  To place an order by post, please send your purchase order to Skoogmusic Ltd, 27 Albert Street, Edinburgh, EH7 5LH. 

We ship Skoogs worldwide directly from Skoog HQ in Edinburgh, Scotland.  There are currently Skoogs all across the UK, USA, Australia, France, Spain, Portugal, Greece, Germany, Italy, Netherlands, Norway, Sweden, Finland, Russia, New Zealand, Hong Kong, Venezuela, Brazil and Canada.  

We offer a flat-rate shipping cost of £25GBP for any size of order, to any country in the world.

We accept payment by bank transfer, paypal, credit/debit card (currently only via paypal) and cheque.

We accept purchase orders (PO's) from organisations and businesses such as schools, charities, arts organisations and local authorities.  You can place your order by purchase order online, by email or by post.  

To shop by purchase order online, simply add items to your shopping cart, then proceed through to the payment options area of the checkout where you should select purchase order as your payment preference.  You will then need to email a scanned copy of your authorised purchase order to orders@skoogmusic.com or pop the paper copy in the post to Skoogmusic Ltd, 27 Albert Street, Edinburgh, EH7 5LH.  Once we have recieved and authorised/verified a copy of your purchase order we will proceed to fulfil your order. You will be invoiced on the date of shipment, and payment should be made within 10 working days.

Yes, the Skoogmusic software works on Windows 7 (both 32 and 64-bit), Vista and XP (SP3). It also works on any Mac from OS 10.4 onwards.

No, rather than pressing a switch and getting the same sound every time, we believe every individual should be able to give their own natural expression to their sound. If you choose to, you can make the Skoog sound different every time you touch it, just by touching it differently.  

The Skoog is sensitive all over (not just the buttons) and works by transmitting your every touch to an array of analogue sensors within that detect where and how you are touching the Skoog.  So, far from being simply on or off, like a switch, the Skoog buttons can be anything in-between, and much more besides.  

Of course, we had a hunch that some of you might want to use the Skoog as a switch from time-to-time, so we went ahead and made this possible. If you want to do this, simply turn up the sensitivity (all the way up to full) on the side or sides you want to behave like a switch. 

No, the upper part of the Skoog cube is made from a stressball-like material and is soft and tactile all over. The base support part has a stiffer "trainer sole" consistency, providing stability and a rubber-like tactile feel.

Sometimes your computer can get overwhelmed by the number of devices connected to it. To make sure your Skoog works with your USB extension/hub, try unplugging other USB devices.

User Guide

Yes, the Skoog relies on powerful  software that runs on the computer. The Skoogmusic software gives the Skoog its ability to be both a truly expressive musical instrument, and allows full user customisation, making it an ideal tool for inclusive music.

The Skoog is a rectangular cuboid measuring 15 cm x 15 cm x18 cm (tall) - roughly the size of a 1kg bag of flour - so it has a reasonable physical presence without being overwhelming.

No, you can play by touching the white parts too.  The Skoog is touch sensitive all over (except for the base, that is). 

Yes, using "Poly" mode you can play up to three notes at a time on the Skoog (as long as the buttons are not on opposing sides). You can also get this effect by pressing/pulling the edges and corners of the Skoog!  In "Mono" mode you play one note at a time - ideal for melodies. 

Physical modelling synthesis is a method by which sets of mathematical equations and algorithms are used to simulate the behaviour and sound of real, physical musical instruments.  The Skoog uses physical modelling synthesis in a number of its instrument sounds.  These "virtual instruments" are perfect for expressive musicianship and respond to even the most subtle differences in Skoog playing style. 

The Skoog comes complete with an ever expanding range of (physical modelling synthesis and sample based) musical instrument sounds. Current instruments include:

  • Flute
  • Clarinet
  • Trombone
  • Horn
  • Vibes
  • Marimba 1
  • Marimba 2
  • Rock Guitar
  • Violin
  • Acoustic Guitar
  • Bass Guitar
  • Oriental String

 ...with more to come.

We also include a set of sample presets to use with the Skoog's Sampler mode - bird song, water sounds, animal sounds, singing voices, and more - just drag the folder onto the skoog to get started.

The new MIDI mode opens up the Skoog to limitless sound possibilities - you can use the in-built MIDI instrument sounds that come with your sound card, or connect the Skoog (using an appropriate usb MIDI interface) to any controllable MIDI device to control new sounds using the Skoog.  

Yes.  On the sampling tab there are 5 coloured panels - one for each side of the skoog.  On each panel there's a circular red record button on the top right hand side. Click this to begin recording, and again to stop.  Your recording will then appear in the coloured panel for use straight away. Alternatively you can edit, trim, reverse or copy your sound to all other sides, then apply a musical scale to your sound so that you can play a tune with it - all of this is possible from a single sound recording!

Audio scrubbing is the process of moving through an audio file whilst simultaneously auditioning the portion of the file under the "playhead" (the term "scrubbing" copes from the days of reel-to-reel tape recorders).  The Skoogmusic software Scrub mode (you'll find it on the sampling tab) lets you use the Skoog to control the playhead position with an audio file, dynamically.  

Scrubbing works with pre-recorded audio files or you can record your own sounds straight into the Skoog using a microphone.  We've put a little playhead display on the sample window so you can "see" where you are in the sound.  As you press harder on the Skoog you'll see the playhead move from left to right through the audio file and at the same time you'll be able to hear the audio from directly under the playhead. 

Scrub mode works really well with vocal and instrument samples in particular, and some really fun and interesting effects can be explored using recordings of continuous transitions between two or more different notes, dynamics and vowel sounds within a single sample.   

Take a look at this demo video to see sample scrubbing in action: Skoogmusic 1.4 Sampling  

Easy. First, if you have downloaded a sample pack from our website, please ensure you have unzipped the file before attempting the following steps.  Next, go to the sampling tab (the one with the microphone icon). Then:

  • to load sample sets (5 samples at a time), drag one of the special "sample set" folders onto any of the coloured panels.
  • to load single samples (one at a time) onto the Skoog, simply drag a .wav or .aiff file onto the panel with the colour of your choice. 

 

 

Your Skoog software also comes with a set of animals sounds, drum kit samples, female singing voices, and a couple of backing loops to start you off:

  • For Mac users, they can be found in - /Library/Application Support/Skoogmusic/Samples/
  • For Windows users with 64-bit operating systems, they can be found in - /Program Files(x86)/Skoogmusic/Samples/
  • For Windows users with 32-bit operating systems, they can be found in - /Program Files/Skoogmusic/Samples/

(How do I know what Windows operating system I have? Go to: Start>Control panel>System to find out)

Remember, of course, that you can use your own sounds too! Just make sure that they are in .wav or .aiff formats (.mp3 can also be used for backing tracks).  Have a look at in the user manual for guidelines on using your own samples/loops.

You can create your own skores to follow along with in using our Skores Notation Pack.  This contains everything you will need to put together your own compositions in word/powerpoint etc.

No.  Well, not unless you are able to programme code in XML.  This will feature in an upcoming version of the software and/or in SkoogToo.  If you have any particular requests for a song you would like to be transcribed for Skoog, please use our contact frorm to get in touch

Yes.  Just click the load button on the skores page and select the skores file of your choice.

You can use .wav, .aiff or .mp3 files as backing tracks.

 

Your Skoog software also comes with a set of animals sounds, drum kit samples, female singing voices, and a couple of backing loops to start you off:

  • For Mac users, they can be found in - /Library/Application Support/Skoogmusic/Samples/
  • For Windows users with 64-bit operating systems, they can be found in - /Program Files(x86)/Skoogmusic/Samples/
  • For Windows users with 32-bit operating systems, they can be found in - /Program Files/Skoogmusic/Samples/

(How do I know what Windows operating system I have? Go to: Start>Control panel>System to find out)

Remember, of course, that you can use your own sounds too! Just make sure that they are in .wav or .aiff formats (.mp3 can also be used for backing tracks).  Have a look at in the user manual for guidelines on using your own samples/loops.

We operate what in technical terms is called a "concurrent users license".  This basically means is that you can install the Skoogmusic software on as many computers as you like, and use it with as many Skoogs as you can lay your hands on.

In a school this would mean, for example, that you could install the software on a computer in every classroom and carry the Skoog from classroom to classroom, rather than having to cart a laptop or PC around the school on a trolley.  Or if you are a peripatetic music teacher or music therapist you can install the software on the computers of the schools and clients you visit, leave your laptop at home and travel light. All at no extra charge. Great, huh?

At Skoogmusic, we are constantly striving to improve usability and add new features to our software.  Software updates will be free to download (until our next major update) by registered customers. We will email registered customers when we release new updates, which can then be downloaded via the links provided in the email and from the support section. 

If you wish  to delete your account, please use the Contact Form to tell us you want to leave - remember to include your username or email.  We will reply when we have deleted your account.